LDR Entertainment Production Solutions for events big and small

Terms & Conditions

When you purchase from this site you are agreeing to certain terms and conditions, including our store policies, and you are agreeing to release this company, its owner and employees from any liability regarding the use of the product. 

Any person using equipment or materials listed here, or sold by us, is personally responsible for obtaining expert instruction and for learning the proper techniques for their use. They assume all risk, and accept complete responsibility for any and all damages and injuries of any kind. This web site does not provide instruction and is not a substitute for personal instruction by qualified persons well versed in all appropriate safety techniques and methods. All information contained in this web site pertaining to equipment and materials or their use is provided solely to assist the reader in making purchasing decisions. All products should be used in accordance with all local, state, and federal OSHA laws and codes. 

We reserve the right to refuse service at any time and to any person. 

Pricing subject to change without notice. While we strive to keep website information as accurate as possible, we reserve the right to correct any errors on our or the manufacturer's part. Any new charges will not be made without verbal or written customer approval.

We may collect certain information from visitors to this site for the purpose of improving marketing and service. We do not resell or redistribute any of your personal information such as email or mailing addresses, nor do we retain your credit card information. We may contact you in the future by email or postal service with sales and promotional offers, but we will not harass you with junk mail or spam.

Limited 30-Day Return and Final Sale Policy:

Time Frame:
Product return or exchanges will be accepted for new, unused and resalable condition items within the first 30 days of purchase date. 

What to do:
Please inspect your order immediately upon arrival.  If you decide you need to return or exchange please email us your order number, phone number and what you would like to return to Returns@ldrentertainment.com or call us at 480-420-3167 during business hours.  We will then email you a return authorization document with return instructions.  Please do not return the product prior to these steps.

What is a return authorization document:
A return authorization (RA) document provided by us to you via email is a form that gives you instructions on where to ship the product to and gives a reference number.  Always ship the product in a separate box keeping the product in new, unused and resalable condition.  Once the RA has been issued we will accept the return within a 30 calendar day time frame.

Restock fees:
We do not charge restock fees with the exception of Times Square, ETC, controllers and dimmers.  Those items have a forty percent restock fee.

Return shipping:
If the return is due to our error we will email you a prepaid return shipping label.  If the return is not due to our error the customer is responsible for the return shipping.  If you would like, we can email you a return label and deduct the shipping amount from the credit.

Final Sale:
Clearance items, custom products (this includes lighting units with a plug installation or anything that a color was specified) and items that have been used, do not have the original packaging, or are not resell-able for any reason are considered to be final sale and are non-refundable.

When and how will I be reimbursed?
Products properly returned according to these guidelines are eligible for a refund in the form of a credit to the original method of payment.  Returns will be inspected prior to issuing credit.  Upon receipt and processing of the return, we will credit you for the total purchase price (excluding shipping, handling and if there is a restock fee as listed above).  Please keep in mind that credit card companies vary in the time they take to post credits.

Disputes:

All disputes must be resolved in the County of Maricopa in the state of Arizona

Shipping 

LDR Entertainment ships via UPS. At check out, shipping options may be selected by you. We strive to ship every shipment within two business days. If there is an extra lead time we will notify you. If timing is of a particular issue for your order please notate it in your order comments so that we may discuss with you what is necessary to meet your needs. Occasionally, a package may be oversized. This may increase the amount of shipping cost because it must ship via motor freight. LDR Entertainment will always call to confirm this change. 

Please provide us with the correct shipping information, and be sure to have someone at the delivery site when the package is delivered. We will email you a tracking number (please note that we do not receive the tracking number until noon of the next day after it ships) that will allow you to schedule for a recipient to be onsite. Once you receive your package, we suggest you examine the box with the UPS driver and make note if the package has any damage. If anything is damaged please either reject the package or contact us as soon as possible.

LDR Entertainment does not accept responsibility for late packages due to incorrect shipping information (for example, a wrong address or lack of phone number). 

When picking a shipping method, take into account that UPS does not count the pick up day and does not count holidays and weekends. Almost all orders are shipped within two business days of being processed. The shipping department functions Monday through Friday from 8:30am to 4:00pm Mountain Standard Time. It is closed on holidays and weekends. Orders placed on Friday may not ship until Tuesday.

LDR Entertainment understands last minute orders. If you are ordering on a Friday and need an item, please order early in the day and leave us a comment on your order. 

When choosing a shipping time, always error on the side of caution. LDR Entertainment is not responsible for shipping delays caused by the carrier or weather. Please read the UPS disclaimer